Commercial Equipment Warranty Policy

1. Purpose and application

This Commercial Equipment Limited Warranty is provided by 1001291541 ONTARIO LIMITED (o/a NORIOTA), referred to in this warranty as “NORIOTA.”

This warranty applies only to eligible new NORIOTA-branded commercial foodservice equipment purchased on or after the effective date shown above.

This warranty provides specific contractual coverage for qualifying defects in materials or workmanship. It is a limited warranty, not an unconditional guarantee of uninterrupted operation or suitability for every application.

The version of this warranty in effect on the original purchase date governs the Product. NORIOTA may revise this warranty for future sales, but a later revision will not reduce the written warranty coverage applicable to a Product already purchased.

2. Eligibility

This warranty applies only when all of the following conditions are satisfied:

•  The Product was purchased new from NORIOTA or an authorized NORIOTA dealer, distributor, retailer, or other authorized seller.

•  The Product is installed and operated in Canada.

•  The Product is used in a commercial foodservice or other NORIOTA-approved commercial application.

•  The Product is owned and used by the original purchaser-user. A documented commercial lessee under an equipment financing arrangement may be treated as the original user where approved by NORIOTA.

•  The Product is installed, commissioned, operated, cleaned, and maintained according to the applicable user manual, installation instructions, utility requirements, and local codes.

•  Installation and service are performed by qualified personnel where required by law, code, the user manual, or the nature of the Product.

•  The original model and serial number labels remain attached, legible, and unaltered.

Products used for household, personal, residential, or other non-commercial purposes are not covered by this commercial warranty.

Products sold as used, refurbished, reconditioned, demonstration, scratch-and-dent, clearance, liquidation, or auction merchandise are covered only by the separate written warranty, if any, stated on the applicable sales invoice.

3. Standard warranty coverage

NORIOTA warrants eligible Products against defects in materials and workmanship under normal commercial use, proper installation, and required maintenance.

Unless expressly stated otherwise, standard parts and labour coverage includes:

•  A replacement for a covered defective component.

•  Standard straight-time diagnostic and repair labour within NORIOTA’s authorized allowances.

•  Covered travel within the limits stated in Section 9.

It does not include costs expressly excluded elsewhere in this warranty.

4. Warranty start date and registration

The warranty period begins on the documented original installation date when both of the following conditions are satisfied:

1. The Product is installed within 90 days after the original purchaser-user’s purchase date.

2. The Product is registered with NORIOTA within 90 days after installation.

If either condition is not satisfied, the warranty begins on the original purchaser-user’s purchase date shown on a valid invoice or bill of sale.

If neither the installation date nor the original purchase date can be reasonably verified, NORIOTA may use the date shown in its own sales or shipment records.

Product registration is strongly recommended because it assists with warranty verification, service history, safety notices, and parts identification. Failure to register does not, by itself, cancel otherwise valid warranty coverage where eligibility and the warranty start date can be established through acceptable records.

NORIOTA may require proof of purchase even where the Product was registered if the information submitted during registration cannot be independently verified.

5. Extended component warranties

5.1 Refrigeration compressors

Eligible refrigeration Products receive a total of five years of compressor coverage from the applicable warranty start date.

•  During Years 1 and 2, an eligible compressor defect is covered under the standard parts and labour warranty.

•  During Years 3, 4, and 5, coverage is limited to the replacement compressor part only.

Parts-only compressor coverage does not include:

•  Diagnostic labour.

•  Compressor removal or installation.

•  Refrigerant recovery, evacuation, charging, or disposal.

•  Refrigerant.

•  Filter-driers, start components, controls, wiring, tubing, fittings, oil, or related materials.

•  Freight, travel, crane, lift, access, or handling charges.

•  Damage resulting from contamination, loss of refrigerant, improper installation, restricted airflow, improper electrical supply, or failure of another component.

NORIOTA may require confirmation from an authorized service provider that the compressor has failed due to a covered defect before supplying a replacement.

5.2 Stainless steel fryer tanks

Eligible stainless steel fryer tanks receive a total of five years of coverage against leakage directly caused by a manufacturing defect in a seam weld.

During Years 1 and 2, an eligible defect is covered under the standard parts and labour warranty.

During Years 3 through 5, NORIOTA will contribute the following percentage of NORIOTA’s then-current replacement tank price:

The owner is responsible for the remaining tank cost and all labour, freight, travel, access, installation, disposal, and related charges during the prorated period.

The extended fryer-tank warranty does not cover leakage or damage caused by:

•  Corrosion, pitting, chemical attack, or improper cleaning products.

•  Operating the fryer without the required oil or shortening level.

•  Overheating, fire, misuse, or improper operation.

•  Physical impact or distortion.

•  Improper installation, levelling, burner adjustment, gas pressure, or ventilation.

•  Repairs, welding, grinding, or modifications not authorized by NORIOTA.

•  Failure to clean and maintain the tank according to the user manual.

6. NORIOTA’s obligations and available remedies

For a valid claim, NORIOTA may, at its sole discretion:

1. Repair the covered defective component.

2. Supply a replacement component.

3. Replace the Product with the same model or a reasonably comparable model.

4. Refund the amount originally paid for the affected Product where repair or replacement is not commercially reasonable.

These remedies are the owner’s sole remedies under this limited warranty, to the maximum extent permitted by applicable law.

Replacement parts or Products may be new, remanufactured, or functionally equivalent, provided they are suitable for the covered repair.

Repair or replacement does not restart or extend the original warranty period. A replacement part installed under warranty is covered for the remainder of the original Product warranty or 90 days from installation, whichever is longer.

A replacement Product is covered for the remainder of the original Product’s warranty period unless NORIOTA provides different written terms.

7. Exclusions

This warranty does not cover a failure, defect, condition, expense, or damage caused by or related to the following.

7.1 Installation and utility conditions

•  Improper installation, commissioning, conversion, adjustment, levelling, anchoring, or utility connection.

•  Installation contrary to the user manual, rating label, technical documentation, applicable code, or authority requirements.

•  Incorrect gas type, gas pressure, voltage, frequency, phase, polarity, grounding, water pressure, water temperature, drainage, or ventilation.

•  Extension cords, plug adapters, unauthorized wiring changes, or unsuitable branch circuits.

•  Electrical outages, brownouts, voltage drops, surges, phase loss, or other utility irregularities.

•  Inadequate drainage, blocked drains, sewer backup, improper drain slope, or external plumbing conditions.

•  Failure to provide required ventilation, clearances, make-up air, exhaust, or unobstructed airflow.

7.2 Improper use or environment

•  Abuse, misuse, overloading, accident, mishandling, neglect, vandalism, or improper storage.

•  Use outside the Product’s stated commercial application, operating limits, or intended environment.

•  Residential or household use.

•  Outdoor, mobile, marine, vehicle-mounted, temporary, or unconditioned-space use unless specifically approved in writing by NORIOTA.

•  Relocation after the initial installation where the relocation, handling, reinstallation, or new site conditions caused or contributed to the failure.

•  Fire, flood, freezing, lightning, wind, water intrusion, casualty, pest infestation, or other external cause.

•  Exposure to excessive heat, moisture, salt, chlorine, corrosive chemicals, cleaning chemicals, or other hostile environmental conditions.

7.3 Cleaning, water quality, and maintenance

•  Failure to perform required cleaning, inspection, lubrication, descaling, filter replacement, condenser cleaning, or preventive maintenance.

•  Scale, mineral deposits, sediment, corrosion, biological growth, or other conditions caused by water quality.

•  Failure to use suitable water filtration, scale control, or treatment where recommended or required for the installation.

•  Blocked, dirty, or grease-covered condensers, burners, air passages, filters, drains, or ventilation components.

•  Use of cleaning agents, tools, or procedures contrary to the user manual.

NORIOTA may request reasonable maintenance records where the alleged failure may be related to maintenance, cleaning, airflow, or water quality.

7.4 Wear items and routine service

•  Normal wear and tear.

•  Routine maintenance, cleaning, inspection, adjustments, and calibration.

•  Initial installation corrections and commissioning adjustments.

•  Light bulbs, lamps, filters, fuses, batteries, gaskets, seals, belts, hoses, knobs, glass, shelving, baskets, coatings, and other consumable or wear items, unless proven defective when originally delivered.

•  Cosmetic scratches, dents, discoloration, staining, surface rust, finish deterioration, or appearance changes that do not materially affect operation.

•  Noise, condensation, frost, heat, cycling, or other behaviour determined to be normal for the Product and installation conditions.

•  Service calls where no covered defect is found.

7.5 Freight and handling

•  Visible or concealed freight damage.

•  Damage during delivery, unloading, movement, storage, or installation.

•  Missing items or cosmetic damage not reported according to the applicable delivery and freight-claim procedures.

Freight damage must be reported promptly to the seller and carrier. Freight damage is not a manufacturing warranty claim.

7.6 Unauthorized work or parts

•  Damage caused by unauthorized alteration, modification, conversion, repair, or disassembly.

•  Damage caused by non-genuine, unsuitable, or incorrectly installed replacement parts.

•  Work performed without required NORIOTA authorization.

•  Removal, alteration, or defacement of the model or serial number.

Unauthorized work does not automatically cancel coverage for an unrelated defect, but NORIOTA is not responsible for any failure, damage, or additional cost caused or made worse by that work.

8. Warranty claim procedure

The owner must report a suspected covered defect promptly and no later than 30 days after discovering it.

Before repairs are performed, the owner or service provider must contact NORIOTA and obtain warranty verification and service authorization.

The following information may be required:

•  Product model number.

•  Serial number.

•  Original purchase invoice or bill of sale.

•  Installation date and installer information.

•  Installation address.

•  Detailed description of the issue.

•  Photographs, videos, controller readings, error codes, or operating measurements.

•  Service diagnosis.

•  Maintenance or cleaning records where relevant.

NORIOTA may require additional diagnostic information before authorizing parts or labour.

Except where expressly authorized in writing, NORIOTA will not reimburse:

•  Unauthorized service.

•  Parts purchased without authorization.

•  Work performed before warranty verification.

•  Work performed by an unqualified provider.

•  Charges exceeding approved rates, hours, travel limits, or repair scope.

Claims for authorized service reimbursement must be submitted within 60 days after the service work was completed. Submission does not guarantee payment. The claim remains subject to review, warranty eligibility, authorization limits, and supporting documentation.

9. Service, labour, travel, and access

Warranty labour is reimbursed at NORIOTA-approved standard straight-time rates and within NORIOTA’s established repair-time allowances.

Travel coverage is limited to both:

•  A maximum of 80 km (50 miles) round trip per completed service visit.

•  A maximum of two hours total travel time per completed service visit.

The owner is responsible for charges beyond either limit unless NORIOTA approves them in writing before service.

This warranty does not cover:

•  Overtime, evening, weekend, or holiday premiums.

•  Waiting time or repeat visits caused by unavailable access, utilities, staff, parts, or site conditions.

•  Crane, lift, hoisting, scaffolding, roof access, confined-space access, or special safety equipment.

•  Removal of counters, cabinetry, walls, doors, panels, other equipment, or building components.

•  Product removal, delivery to a service location, or reinstallation unless approved in writing.

•  Site preparation, utility correction, code correction, or installation correction.

•  Remote-location surcharges, ferries, flights, accommodation, or extraordinary transportation.

The owner must provide safe, reasonable, and unobstructed access to the Product. If qualified service is not reasonably available at the installation location, NORIOTA may require the Product to be delivered to an authorized service location or may approve another service arrangement.

10. Defective parts

Parts replaced under warranty become the property of NORIOTA.

The service provider or distributor must retain a replaced part for at least 60 days after the claim submission date unless NORIOTA provides different instructions.

If NORIOTA requests the part for inspection, it must be returned according to NORIOTA’s instructions. Failure to retain or return a requested part may result in denial or reversal of the related claim.

11. Transfer of ownership

This warranty is provided only to the original purchaser-user and is not transferable following a sale, assignment, lease, gift, or other transfer of the Product.

An equipment financing arrangement under which a financing entity retains legal title does not automatically invalidate coverage where the original commercial end user is identified on the purchase and registration records.

12. Limitation of liability

To the maximum extent permitted by applicable law, NORIOTA’s total liability arising from the Product, this warranty, or any covered claim will not exceed the amount originally paid for the affected Product.

NORIOTA is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including:

•  Loss of use.

•  Business interruption.

•  Lost sales, revenue, profit, production, or opportunity.

•  Cost of substitute or rental equipment.

•  Spoiled, contaminated, melted, or lost food, beverages, ice, or other inventory.

•  Water damage or damage to surrounding property.

•  Labour, disposal, or operational costs not expressly covered.

•  Customer claims or contractual penalties owed by the owner to another party.

The owner is responsible for appropriate temperature monitoring, inventory protection, backup procedures, and contingency planning. Commercial equipment should not be relied upon as the sole protection against loss of perishable or temperature-sensitive inventory.

Nothing in this warranty excludes or limits liability or legal rights that cannot lawfully be excluded or limited.

13. Other warranties and representations

To the maximum extent permitted by applicable law, this limited warranty is the only express warranty provided by NORIOTA for the Product.

NORIOTA disclaims all other express or implied warranties, conditions, representations, or guarantees, including implied warranties or conditions of merchantability, quality, durability, or fitness for a particular purpose, except to the extent they cannot lawfully be excluded.

No dealer, distributor, retailer, service provider, salesperson, employee, or other person may expand, modify, or waive this warranty on behalf of NORIOTA.

Any different or additional warranty must be contained in a written document signed by an authorized officer of NORIOTA.

14. Governing law

This warranty is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.

Any dispute relating to this warranty will be subject to the courts of Ontario, except where mandatory applicable law requires otherwise.

15. Severability and waiver

If any provision of this warranty is found invalid, illegal, or unenforceable, that provision will be modified or severed only to the minimum extent necessary. The remaining provisions will continue in full force and effect.

A delay or failure by NORIOTA to enforce any provision in one instance does not waive its right to enforce that provision in another instance.